FAQs

WHEN WILL YOU SHIP MY ORDER?

All orders are subject to a handling period before shipment of usually 1 - 5 business days.

You will then receive notification of shipment with full tracking information. Please allow 5-30 business days to receive your order, delivery times may vary depending on your location. 

Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled.

Please make sure to provide the correct shipping address. TOYOSIM can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

RETURNS

Change of mind returns will be accepted within 7 days of delivery. To initiate your return please contact us by emailing support@toyosim.com to receive your returns number. Any un-authorised returns may result in refunds being delayed. 

For any damaged items or issues with the items, we have a 30 day money back gurantee that is explained below.

All items must be in an unused re-saleable condition and in their original packaging. We reserve the right to reject any return that does not fit this criteria.

If your item is in working condition but you have ordered in error or no longer require the item then we reserve the right to charge a 30% restocking fee.

Please include the returns number we provide so that the refund can be properly processed. If you don't include the returns number then we can't guarantee your refund can be processed.

Buyer is responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is delivered.

HOW DO I TRACK MY ORDER?

You will receive a tracking number once your order has been shipped.

Alternatively you can email support@toyosim.com for an update on your order.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept payment from credit and debit cards as well as PayPal.

WHERE ARE MY ITEMS COMING FROM?

TOYOSIM is an Australia distrubor only. The origin of the products depend on the place of manufacturer. These locations include Australia, United Kingdom, China and the United States. 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

30 DAY MONEY BACK GUARANTEE

All our products have a 30 day money back guarantee that entitles you to a free replacement or refund if your item breaks or there is an issue with your item within 30 days of delivery.  

We require you to first send us pictures/details showing the damage/issues and upon inspection we will tell you whether it fits our criteria for replacement.

If the item comes with an extended warranty from the manufacturer, it is the customers responsibilty to contact the manufacturer to process the warranty. 

WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?

Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works. The deal you have seen may be expired.